Call Us 1 800 974 3165 (Mon-Fri | 10AM-6PM EST)

o

General Policy


These are L2D2ONLINE’s (“L2D2”, “we” or “our”) Standard Return Policies applicable only to products purchased by you directly from the L2D2ONLINE website.

This is our Standard 30-Day Return Policy. Items covered by this policy (those products for which L2D2 states "This item may be returned for a replacement or refund within 14 days only") must be returned to L2D2 within 14 days of the invoice date for this policy to apply. Return constitutes receipt of the product by L2D2, and not the mere issuance of an RMA.

All product returns require a Return Merchandise Authorization (RMA) number within 14 days of receipt of product. You may obtain an RMA number by contacting L2D2 Customer Support through any of the methods provided at our Customer Support page or Requesting an RMA thru your My Account Page 

  • o Customers are responsible to ensure network compatibility prior to purchase, Returns are not accepted in this case
  • o Return for refund within: 14 days
  • o Return for replacement within: 14 days
  • o Return Restocking Fee: Yes (10% - 40% depending upon the condition the item was returned in.)

Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:

  • o Any product not purchased from L2D2ONLINE
  • o Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number.
  • o Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product.
  • o Any product from which the UPC code has been removed from its packaging.
  • o Any product that exhibits physical damage due to misuse, abuse or neglect.
  • o Any product for which you have submitted a mail-in rebate.
  • o Any product that is free from defects in materials or workmanship

Special Notice

  • We accept no responsibility for loss or damage items in return transit.
  • All damaged item claims, dead on arrival claims & shortage claims must be made within 24 hours of delivery or the claim may be voided.
  • Shipping charges are not refundable. Only the purchase price of the product is refundable. Customers remain responsible for the shipping and handling expenses incurred in shipping the item to them. If an item is offered with Free Shipping, it means that we are paying the freight on behalf of the Customer. In this case if that product is returned for a refund, the shipping expenses incurred, will be deducted from the refund.
  • It typically takes up to two weeks to process cell phone returns after they arrive at our returns center. If you haven't received your refund after this period, please contact us so that we can look into it further.


Mail-In Rebate Policy


Any product offering a mail-in rebate is not returnable to L2D2 once the rebate has been filed. Be sure that the product is functional and that you intend to keep the product before sending in for your rebate. Products missing UPC codes or serial numbers from the box are NOT returnable. Only the product manufacturer can replace a defective item missing the UPC code.

Combo, Bundle and Kit Specials


Combo, Bundle, and Kit Specials include two or more items that must be purchased together in order to receive a discount.

Items sold as part of a Combo, Bundle or Kit may be returned individually for replacement within the applicable L2D2ONLINE Return Policy Period for that individual item.

If an individual Combo, Bundle or Kit item is returned for a refund, the applicable discount will be voided, and the discounted amount will be deducted from the amount of the refund. If your combo/bundle/kit discount amount is greater than the individual unit price of the item you wish to return, then the item cannot be returned for a refund; you will need to return all items in the combo/bundle/kit in order to receive a refund.

For example: if your combo/bundle/kit discount was $5, and you return one of the items for a refund, the $5 will be deducted from your RMA refund amount.

Out-of-Stock (Back-Order) Items  


If L2D2 no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our Back-Order RMA Department. You will be notified via email of two options:

1) L2D2 can send you a comparable replacement item,

or

2) L2D2 can issue you a refund at the current market value of the product. A current-market-value refund may not exceed the original invoice price. If the item is returned within 14 Days of the original invoice date, a full refund will be issued.

Business Purchases


Purchases over a quantity of 20 of one item on a single sales order will be considered a business purchase. Business purchases are not eligible for a refund, but all other specific conditions still apply.

Table Of Contents


Standard 14-Day Return Policy

  • o Return for refund within: 14 Days
  • o Return for replacement within: 14 Days
  • o Return Restocking Fee: Yes (10% - 40% depending upon the condition the item was returned in.)

This is our Standard 14-Day Return Policy. Items covered by this policy (those products for which L2D2 states "This item may be returned for a replacement or refund within 14 Days only") must be returned to L2D2 within 14 Days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by L2D2, and not the mere issuance of an RMA.

Limited Replacement Only 14-Day Policy

  • o Return for refund within: non-refundable
  • o Return for replacement within: 14 Days

Products that state "This item is covered by L2D2ONLINE's Replacement Only 14-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to L2D2 within 14 Days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by L2D2, and not the mere issuance of an RMA.

Limited Refund Only 14-Day Return Policy

  • o Return for refund within: 14 Days
  • o Return for replacement within: non-replaceable

Products that state "This item is covered by L2D2ONLINE's Non-Replaceable 14-Day Return Policy", or items labeled as “Non-Replaceable” (or similar labeling) must be returned to L2D2 within 14 Days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a refund of the same or equivalent item. “Return” constitutes receipt of the product by L2D2, and not the mere issuance of an RMA.

Manufacturer's Warranties

  • o Return for refund within: non-refundable
  • o Return for replacement within: non-replaceable

L2D2ONLINE does not offer any express warranties. However, many of the products available through L2D2ONLINE are covered by Manufacturers' Warranties. If a product is covered by a manufacturer's warranty, it will be stated on that product's web page. Manufacturers' warranty details are typically available at the manufacturer's website; click Contact Manufacturers to see a list of the manufacturers whose items we carry. Detailed manufacturer warranty information can also be obtained for free by contacting our Customer Service department. Please note that products in this category are non-refundable unless otherwise indicated.

Products that state "This item can be returned to the product manufacturer only" must be returned directly to the product manufacturer for repair or replacement, unless otherwise required by law. For these items, the warranty policy provided by the product manufacturer explicitly requires that any returns, repairs etc. be requested and processed directly by the consumer (or "end-user") of the item.

Open Box Limited Refund Only 14 Day Return Policy

  • o Return for refund within: 14 Days
  • o Return for replacement within: non-replaceable

Products that state "This item is covered by L2D2ONLINE's Refund Only 14-Day Return Policy", or items labeled as “Non-Replaceable” (or similar labeling) must be returned to L2D2 within 14 Days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a refund. “Return” constitutes receipt of the product by L2D2, and not the mere issuance of an RMA.

This is our Detailed Open Box Item Return Policy. L2D2 often sells items that are listed as "open-box." Because these items are sold at greatly reduced prices, they are subject to a limited refund-only return policy. Such items can only be returned within 14 Days of the applicable invoice date. “Return” constitutes receipt of the product by L2D2, and not the mere issuance of an RMA. L2D2 cannot provide replacement service for these items, as their stock is limited. The entire risk as to the quality and performance of these items is with the buyer. These items have been tested for functionality, but may have superficial physical defects including, but not limited to, scratches, dings or dents. Should these items exhibit a functional defect following their purchase, the buyer (not the manufacturer, distributor, or L2D2) assumes the entire cost of all necessary servicing or repairs, unless otherwise required by law. These items are not covered by any 14-Day satisfaction guarantee.

If you purchase an Open-Box product L2D2 guarantees only that you will receive the product itself; accessories MAY OR MAY NOT BE INCLUDED with Open-Box products. L2D2 will not send you a missing accessory, even if the missing accessory is required in order to properly make use of all the product’s advertised functions.

Bulk Item Return Policy

  • o Return for refund within: non-refundable unless shipment is refused
  • o Return for replacement within: non-replaceable

This is our Detailed Bulk Item Return Policy. Bulk Items (including but not limited to such items as Air Conditioners, Televisions larger than 37 inches, Home Entertainment Systems and Refrigerators) cannot be returned to L2D2ONLINE for refund or replacement service. Therefore, you are urged to carefully examine the box your bulk item ships in before signing for the package. Should you observe any damage to the shipping box, or if the wrong product was sent, you must refuse delivery while the shipping courier is still on the premises. The item will be returned to L2D2ONLINE and you will be refunded the full amount, including applicable shipping costs and tax.

If you determine upon inspection that the condition of the shipping box is satisfactory, an adult is required to sign the shipping courier's release form to complete delivery. By signing this release, you are acknowledging and agreeing to L2D2ONLINE's Policy and Agreement, understanding that you cannot return the television to L2D2ONLINE and that the condition of the delivery meets your expectations. After delivery, please read all included documentation and/or contact the manufacturer directly to determine applicable warranty coverage, if any.

AIT shipments require that shipping damage is reported within 48 HOURS of the product’s delivery.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

  • o Any LCD screen that has less than 8 dead pixels
  • o Any item that is damaged due to neglect, abuse or misuse
  • o Any item that is not in its original packaging with all accessories and manuals
Memory (modules, flash) Standard 14-Day Return Policy

  • o Return for refund within: 14 Days
  • o Return for replacement within: 14 Days
  • o Restocking Fee: Yes

This is our Standard 14-Day Return Policy. Items covered by this policy (those products for which L2D2 states "This item may be returned for a replacement or refund within 14 Days only") must be returned to L2D2 within 14 Days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by L2D2, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

  • o Any memory exhibiting physical damage
  • o Modules that are missing the manufacturer label containing model number and part number
  • o Modules that are missing the manufacturer warranty label
  • o Modules that were shipped with a manufacturer-applied heat spreader, but have had the heat spreader removed
  • o "Kit" Modules (which contain 2 or more memory modules packaged together) that are not returned as complete set
  • o USB Drives, Thumb Drives, Flash Memory, or any related product that is returned without the cap or protective casing

Memory
(modules, flash) Limited Replacement Only 14-Day Return Policy

  • o Return for refund within: non-refundable
  • o Return for replacement within: 14 Days

Products that state "This item is covered by L2D2ONLINE's Replacement Only 14-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to L2D2 within 14 Days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by L2D2, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

  • o Any memory exhibiting physical damage
  • o Modules that are missing the manufacturer label containing model number and part number
  • o Modules that are missing the manufacturer warranty label
  • o Modules that were shipped with a manufacturer-applied heat spreader, but have had the heat spreader removed
  • o "Kit" Modules (which contain 2 or more memory modules packaged together) that are not returned as complete set
  • o USB Drives, Thumb Drives, Flash Memory, or any related product that is returned without the cap or protective casing

Portable Computer Standard 14-Day Return Policy

  • o Return for refund within: 14 Days
  • o Return for replacement within: 14 Days
  • o Restocking Fee: Yes
  • o There must be a minimum of 8 dead pixels to declare an LCD display defective and eligible for return.

This is our Standard 14-Day Return Policy. Items covered by this policy (those products for which L2D2 states "This item may be returned for a replacement or refund within 14 Days only") must be returned to L2D2 within 14 Days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by L2D2, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

  • o Any desktop PC, notebook or tablet PC that is free from defects in materials or workmanship
  • o Any desktop PC, notebook or tablet PC that has physical damage due to abuse or improper use
  • o Any desktop PC, notebook or tablet PC that is missing any accessories or packaging including, but not limited to, AC adapter, battery, pack, manuals, carrying case (if any)
  • o Any LCD on a notebook or tablet PC that has less than 8 dead pixels

A defective Desktop PC, Notebook, or Tablet PC that is returned for a replacement may be repaired or replaced in L2D2's sole discretion, unless otherwise required by law. While we strive to adhere to our own standard RMA processing times, we cannot guarantee that these times will be met, especially in situations where the item must be sent to the manufacturer for repair. If you have a question regarding returning a Desktop PC, Notebook, or Tablet PC, please contact our Customer Service Department.

You should be certain in your decision to purchase a Desktop PC/Notebook/Tablet PC and must agree to this policy before completing your order. By confirming your order, you indicate your agreement to this policy.

Portable Computer Limited Replacement Only 14-Day Return Policy

  • o Return for refund within: non-refundable
  • o Return for replacement within: 14 Days
  • o There must be a minimum of 8 dead pixels to declare an LCD display defective and eligible for return.

Products that state "This item is covered by L2D2ONLINE's Replacement Only 14-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to L2D2 within 14 Days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by L2D2, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

  • o Any desktop PC, notebook or tablet PC that is free from defects in materials or workmanship
  • o Any desktop PC, notebook or tablet PC that has physical damage due to abuse or improper use
  • o Any desktop PC, notebook or tablet PC that is missing any accessories or packaging including, but not limited to, AC adapter, battery, pack, manuals, carrying case (if any)
  • o Any LCD on a notebook or tablet PC that has less than 8 dead pixels

A defective Desktop PC, Notebook, or Tablet PC that is returned for a replacement may be repaired or replaced in L2D2's sole discretion, unless otherwise required by law. While we strive to adhere to our own standard RMA processing times, we cannot guarantee that these times will be met, especially in situations where the item must be sent to the manufacturer for repair. If you have a question regarding returning a Desktop PC, Notebook, or Tablet PC, please contact our Customer Service Department.

You should be certain in your decision to purchase a Desktop PC/Notebook/Tablet PC and must agree to this policy before completing your order. By confirming your order, you indicate your agreement to this policy.

CDMA & Unlocked Mobile Phones Standard 14-Day Return Policy

  • o Return for refund within: 14 Days
  • o Return for replacement within: 14 Days
  • o Return Restocking Fee: Yes (10% - 40% depending upon the condition the item was returned in.)

This is our Standard 14-Day Return Policy. Items covered by this policy (those products for which L2D2 states "This item may be returned for a replacement or refund within 14 Days only") must be returned to L2D2 within 14 Days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by L2D2, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you at your expense:

  • o Any phone that is free from defects in materials or workmanship
  • o Any phone that is damaged due to misuse, abuse or neglect
  • o Any phone that is returned without the original packaging and all accessories
  • o Customers are responsible to ensure network compatibility prior to purchase

All other RMA issues regarding CDMA & Unlocked Mobile Phones must be handled through the product manufacturer. If you have any questions regarding an Unlocked Mobile Phone RMA, or manufacturer warranty information, please contact our Customer Service Department.

CDMA & Unlocked Mobile Phones Limited Replacement Only 14-Day Return Policy

  • o Return for refund within: non-refundable
  • o Return for replacement within: 14 Days

Products that state "This item is covered by L2D2ONLINE's Replacement Only 14-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to L2D2 within 14 Days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by L2D2, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you at your expense:

  • o Any phone that is free from defects in materials or workmanship
  • o Any phone that is damaged due to misuse, abuse or neglect
  • o Any phone that is returned without the original packaging and all accessories
  • o Customers are responsible to ensure network compatibility prior to purchase

All other RMA issues regarding CDMA & Unlocked Mobile Phones must be handled through the product manufacturer. If you have any questions regarding an Unlocked Mobile Phone RMA, or manufacturer warranty information, please contact our Customer Service Department.





Dun Bradstreet Rated Trustwave PCI Compliant Authorize.net Verified Verisign Verified L2D2 Online is an Upfront Merchant on TheFind. Click for info.



© 2014 L2D2 Enterprises Inc.
Registered trademarks are property of their respective owners and are used for reference only.